Privacy Policy

Who we are

Support Geeks, Inc. is a California corporation operating the website at https://supportgeeks.com (the "Site"). You can reach us at info@supportgeeks.com or +1 800-504-GEEK (4335), or by mail at 1929 Harris Ave, San Jose, CA 95124.

This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information you provide to us

We collect the information you choose to give us, including when you:

• Fill out our contact form (your name, email, phone number, and message).

• Subscribe to our newsletter (your email address).

• Request or book a consultation (your name, email, phone number, and anything you tell us about your needs).

• Communicate with us by email, phone, text, or the chat widget on our Site.

Information we collect automatically

When you visit the Site, our hosting provider and analytics tools may automatically collect standard technical information such as your IP address, browser type, device information, referring pages, and the pages you view. This helps us keep the Site secure and understand how it is used.

We and our providers use cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.

How we use your information

We use your information to respond to your inquiries, schedule and manage consultations, deliver our newsletter (if you subscribed), operate and improve the Site, protect against fraud and abuse, and comply with our legal obligations. We do not sell your personal information.

Text messages (SMS)

If you book a consultation through the Site, we send a one-time verification code to the mobile number you provide, using our SMS provider (Twilio), to confirm the request is really you. By entering your number, you consent to receive that verification text. Message and data rates may apply. We do not use your number for marketing texts, and we do not sell it.

Service providers we use

We share limited information with trusted providers only so they can perform services for us:

• Web3Forms — delivers contact-form and newsletter submissions to our inbox.

• Google — powers our scheduling calendar and video meeting links when you book a consultation.

• Twilio — sends the one-time SMS verification code.

• Vercel — hosts the Site.

• Our help-desk / chat widget — enables live chat and support.

These providers process your information under their own privacy and security terms and only as needed to provide their services.

How we share information

We do not sell your personal information. We share it only with the service providers described above, with your consent, or when required to comply with the law, enforce our agreements, or protect the rights, safety, and property of Support Geeks or others.

Data retention

We keep your information for as long as needed to provide our services, respond to you, and meet our legal, accounting, or reporting obligations. When it is no longer needed, we delete or de-identify it.

Your privacy rights (California)

If you are a California resident, the California Consumer Privacy Act (as amended) gives you the right to know what personal information we collect, to request a copy, to request deletion, and to not be discriminated against for exercising these rights. Because we do not sell or 'share' personal information for cross-context behavioral advertising, there is nothing to opt out of on that front.

To exercise any of these rights, email us at info@supportgeeks.com. We may need to verify your identity before acting on your request.

Third-party links

Our Site links to other websites, including our own products and external services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Children's privacy

The Site is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date above. Your continued use of the Site after changes take effect means you accept the updated policy.

Contact us

Questions about this policy or your information? Email info@supportgeeks.com or call +1 800-504-GEEK (4335).